Terms and Conditions

1. Website Owner, Services, and Binding Agreement

This website is owned and operated by Agata Yasim Sukarto, a business registered in Singapore and operating publicly under the professional name Agata Sim. These Terms outline the conditions under which you may use this website and the services offered through it. This website provides information and booking access for energy‑healing services, including but not limited to Reiki, Rahanni, sound healing, and Spirit Release Therapy.

By accessing or using this website, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Eligibility

To use this website or receive services, you must be at least 18 years old and possess the legal authority to enter into these Terms. You may not use this website or receive services where prohibited by applicable laws.

3. Nature of Services & Disclaimer

All services offered are complementary wellness modalities. They do not diagnose, treat, or cure medical or psychological conditions. Nothing on this website or in any session should be interpreted as medical, psychological, or professional advice.

Clients are responsible for seeking appropriate medical or mental‑health care when needed. Individual results vary, and no specific outcomes are guaranteed.

4. Bookings, Payments & Fees

Service fees are listed on the website and may be updated at any time. By booking a session, you agree that:

You have reviewed the service description before booking.
You enter into a binding agreement once payment is completed.
Prices may change without prior notice, and errors may be corrected.
Payments are processed through third‑party providers. You are responsible for ensuring accurate payment information.

5. Cancellation, Rescheduling & Refund Policy

Because sessions are time‑based and prepared in advance:

Cancellations made more than 24 hours before the session

Eligible for rescheduling or refund.

Cancellations within 24 hours

Non‑refundable.

No‑shows

Non‑refundable.

Packages / bundles

Non‑transferable and must be used within the stated validity period.

This policy ensures fairness and respect for practitioner time and other clients.

6. Right to Modify Services

We may change, suspend, or discontinue any service or feature at any time without prior notice. This includes modifying offerings, adjusting availability, or updating pricing.

7. Intellectual Property

All content on this website—including text, images, graphics, logos, audio, and videos—is the exclusive property of Agata Yasim Sukarto (Agata Sim).

You may not copy, distribute, modify, publish, or create derivative works from any content without prior written consent.

If you upload or submit content (e.g., testimonials, comments), you confirm that you own the rights to that content and consent to its display on the website.

8. Right to Refuse or Suspend Service

We may suspend or refuse service to any user who violates these Terms or engages in inappropriate, abusive, or unlawful behaviour. We may also discontinue access to the website or services at our discretion.

9. Indemnification

You agree to indemnify and hold harmless Agata Yasim Sukarto / Agata Sim from any claims, losses, damages, or expenses arising from your use of the website or services.

10. Limitation of Liability

To the fullest extent permitted by Singapore law:

We are not liable for indirect, incidental, or consequential damages.
We are not responsible for errors, inaccuracies, or interruptions in website access.
We are not liable for any decisions, interpretations, or actions taken based on the services received.

Your use of the website and services is at your sole risk.

11. Changes to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms. If you do not agree with the revised Terms, you should discontinue use of the website and services.

12. Promotional Communications

By providing your contact information, you consent to receiving occasional updates or promotional messages. You may opt out at any time by notifying us.